Office de Tourisme de Basse-Navarre

Lieu institutionnel › Office de tourisme

about

Labellisé Tourisme et Handicap.
Il s’agit d’un office de tourisme municipal situé au centre ville. Le personnel a suivi des journées de formation organisées pour mieux comprendre les gestes précis d’accueil des personnes en situation de handicap.

address

centre ville
64120, Saint-Palais

Phone

05 59 65 71 78

Email

saintpalais64@orange.fr

website

saintpalais-tourisme.com

access

Centre ville

update

2015-09-02

Accessibility criteria

Outside

Access to the establishment: graspable outside call button
Floor-level pathways
Pathways that change levels are offset by a sloping surface

Parking

Adapted access control to the car park
Reserved and adapted parking space located close to the entrance of the site
Parking spaces laid out and connected to the road or building by an accessible pathway

Reception

Reception desk easily identifiable and accessible
Free admission for one accompanying person
Free admission on presentation of proof of entitlement
The accessible entrance is the main entrance
The accessible entrance is the secondary entrance (indicated)
Staff informed or trained
Specific tariff policy
Revolving entrance door
Automatic entrance door
Manual entrance door

Information

All documentation graspable

Cloakroom

Accessible cloakroom

Amenities

Spaces equipped with reserved spaces and adapted to people in wheelchairs
Floor-level establishment
Wheelchair loan
Seated area available
Seated areas available (several spread out across the entire site)

Restroom

Présence d’un lave main dans les sanitaires adaptés
Accessible communal toilets
Toilets: transfer direction onto the toilet seat to the right
Toilets: transfer direction onto the toilet seat to the left

Staircase

Communal staircase adapted for secure movement

Elevator

Adapted elevator
Elevator

Comment

Le parking adapté est réservé à proximité. La hauteur du comptoir est à 75 cm, les documents sont à une hauteur inférieure à 1,30m et organisés par thème et par secteur géographique. Il n’y a pas de rupture de niveau dans la chaîne de déplacement. Les sanitaires adaptés sont situés à l’extérieur et à proximité, ils sont automatisés dans une cabine sur le domaine public.

Cet établissement dispose de la marque Tourisme & Handicap.

Accessibility criteria

Parking

Visual intercom
Adapted access control to the car park

Reception

Acceo: instant speech transcription and visio-interpretation in French sign language (LSF)
Reception/information desk equipped with a hearing assistance system with a magnetic loop
Reservation/contact via SMS and/or email
Reservation possible by webcam

Information

Staff trained in French sign language (LSF)

Safety

Uniform signage to help people find their way around
Text/image signage

Amenities

Visual alarm with flashing light in isolated spaces
Intercom equipped with a hearing assistance system with a magnetic loop
Audiovisuals are in French sign language (LSF)
Subtitled audiovisuals
Visioguide with overlay in French sign language (LSF)
Subtitled visioguide

Elevator

Adapted elevator

Visit

Guided tour in French sign language (LSF)
Guided tour in international sign language (ISL)
Guided tours with lip reading
Guided tours with an amplifying device
Guided tours with a magnetic loop device

Comment

Il y a une boucle magnétique de bureau à l’accueil.

Cet établissement dispose de la marque Tourisme & Handicap.

Accessibility criteria

Outside

Exterior pathways identifiable by touch
Exterior pathways visually identifiable
Exterior lighting control system in communal areas

Reception

Interior pathways identifiable by touch
Interior pathways visually identifiable

Amenities

Documentation in enlarged characters
Swell paper documentation
Floor-level establishment
Offset or no obstacles at face height
Navigation assistance tool (e.g. map/model - in relief/large characters/contrasting colours)
Possibility to record conversations and transfer elements onto a tool on loan (mp3, dictaphone)
Possibility to control the lighting
Magnifying glass loan

Elevator

Elevator with audio announcements for each floor
Elevator with identifiable call buttons

Visit

Audioguides equipped with a magnetic loop
Tactile tour

Accessibility criteria

Outside

The dangers identified have been addressed

Information

Brochures/documentations classified by topic
Simplified adapted documentation (illustration through images, photos, drawings)
Topic associated with an easily understandable image

Safety

Adapted signage

Visit

Specific tours

Comment

Cet établissement dispose de la marque Tourisme & Handicap.

Accessibility criteria

Outside

Floor-level pathways

Reception

Information on tourist sites suitable for families (offers and built environment)
Adapted opening hours (morning performances)
Childcare service

Information

Secure and closed establishment

Cloakroom

Large lockers or left luggage lockers for pushchairs
Possibility to leave pushchairs at the cloakroom

Amenities

Floor-level establishment
Pushchair loan

Restroom

Toilet facilities suitable for children (toilet seat and washbasin height)
Changing table

Accessibility criteria

Outside

Floor-level pathways
Pathways that change levels are offset by a sloping surface

Reception

Pets accepted on site and during guided tours
Reception desk easily identifiable and accessible
Reception/information desk equipped with a sound amplification system
Information on services for seniors (nurse, physiotherapist, on-duty pharmacy, etc.)
Information on tourist sites suitable for seniors (offers and built environment)
Information on nearby adapted transport (help with transporting luggage, door-to-door assistance, etc.)

Information

Offer adapted to seniors

Cloakroom

Cloakroom

Amenities

Documentation in enlarged characters
Floor-level establishment
Wheelchair loan
Magnifying glass loan
Cane wheelchair loan
Seated areas available (several spread out across the entire site)

Restroom

Horizontal support rail
Diagonal support rail to enable the seated person to raise themselves up easily

Staircase

Communal staircase adapted for secure movement
Private staircase adapted for secure movement

Elevator

Stairs compensated for by a lift or an elevator

Visit

Audioguides equipped with a magnetic loop

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