Hôtel le Relais Saint-Jacques

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Labellisé Tourisme et Handicap.
Hôtel entièrement restauré, rénové en totalité avec un soin attentif pour permettre une excellente accessibilité de la clientèle en situation de handicap. Classé 3 étoiles. L’accessibilité est toutefois compliquée pour accéder au trottoir extérieur avec une rupture de niveau d’une marche. Pour compenser, un plan incliné amovible installé à la demande de la D.D.T.M et conforme à leurs exigences a été mis en place par le propriétaire en attente d’un meilleur aménagement de l’espace public. Le parking est réservé mais public.

accessibility

Hôtel entièrement restauré, rénové en totalité avec un soin attentif pour permettre une excellente accessibilité de la clientèle en situation de handicap. Classé 3 étoiles. L’accessibilité est toutefois compliquée pour accéder au trottoir extérieur avec une rupture de niveau d’une marche. Pour compenser, un plan incliné amovible installé à la demande de la D.D.T.M et conforme à leurs exigences a été mis en place par le propriétaire en attente d’un meilleur aménagement de l’espace public. Le parking est réservé mais public.

More info

· Parking

address

13 avenue de Verdun
64500, Saint-Jean-De-Luz

Phone

05 59 26 02 55

Email

contact@hotelstjacques-stjeandeluz.com

website

hotelstjacques-stjeandeluz.com

update

2016-01-11

Accessibility criteria

Outside

Access to the establishment: graspable outside call button
Floor-level pathways
Pathways that change levels are offset by a sloping surface

Parking

Adapted access control to the car park
Reserved and adapted parking space located close to the entrance of the site
Parking spaces laid out and connected to the road or building by an accessible pathway

Reception

Accessible automatic reception
Reception desk easily identifiable and accessible
All documentation graspable
The accessible entrance is the main entrance
The accessible entrance is the secondary entrance (indicated)
Staff informed or trained
Revolving entrance door
Automatic entrance door
Manual entrance door

Amenities

Floor-level establishment
Swimming pool with poolside access via a gently sloping foot bath without projections
Wheelchair loan
Accessible breakfast room
Assistance system for access to the pool (hydraulic lift, access ramp, steps with support rail)

Restroom

Présence d’un lave main dans les sanitaires adaptés
Toilet facilities outside of the bedroom
Bedroom with adjoining toilet facilities
Accessible communal toilets
Toilets: transfer direction onto the toilet seat to the right
Toilets: transfer direction onto the toilet seat to the left

Staircase

Communal staircase adapted for secure movement
Private staircase adapted for secure movement

Elevator

Adapted elevator
Elevator

Bedroom

Turning space in the bedroom
Approach to the bed from the right
Approach to the bed from the left
Accessible double room
Accessible single room
Accessible beds
Accessible wardrobe
Projections less than 2cm high and chamfered/rounded
Accessible toilet facilities in the bedroom
Terrace/balcony accessible from the bedroom

Bathroom

Negotiable turning space in the bathroom
Adapted bathtub
Bathtub with a transfer direction to the right
Bathtub with a transfer direction to the left
Bathtub equipped with a transfer bench
Floor-level shower with floor drain or show tray less than 3cm deep
Graspable and removable hand shower
Graspable amenities (hair-dryer, hangers, electrical sockets)
Accessible washbasin with a clear space underneath
Shower stool and support rail
Bathroom outside of the bedroom
Bedroom with adjoining bathroom
Side approach area measuring 80cm by 130cm

Kitchen

Circulation between household appliances
Accessible fully-equipped kitchen
Height of controls on cooking appliances
Clear passage under the sink
Clear passage under the work surface
Clear passage under the hob
Separate living area and kitchen
Living area with fitted kitchen

Comment

L’accessibilité est toutefois compliquée pour accéder au trottoir extérieur avec une rupture de niveau d’une marche. Pour compenser, un plan incliné amovible installé à la demande de la D.D.T.M et conforme à leurs exigences a été mis en place par le propriétaire en attente d’un meilleur aménagement de l’espace public. Le parking est réservé mais public. Salle d’eau avec douche à l’Italienne et toilettes très bien aménagés avec transferts sur siège de douche et wc, aires de rotation respectées toutes les hauteurs de préhension sont conformes, comptoir d’accueil accessible. La sortie de l’hôtel est connectée à un circuit handiplage tracé en bleu qui relie la gare de la ville à la plage.

Cet établissement dispose de la marque Tourisme & Handicap.

Accessibility criteria

Parking

Visual intercom
Adapted access control to the car park

Reception

Acceo: instant speech transcription and visio-interpretation in French sign language (LSF)
Reception/information desk equipped with a hearing assistance system with a magnetic loop
Reservation/contact via SMS and/or email
Reservation possible by webcam

Information

Staff trained in French sign language (LSF)

Safety

Uniform signage to help people find their way around
Text/image signage

Amenities

Visual alarm with flashing light in isolated spaces
Intercom equipped with a hearing assistance system with a magnetic loop
Meeting room equipped with a magnetic loop
Telephone equipped with a magnetic loop

Elevator

Adapted elevator

Bedroom

Vibrating alarm clock
Doorbell and telephone connected to a flashing light in the bedroom

Comment

L’accueil est muni d’une boucle magnétique de bureau. La chambre, les sanitaires ainsi que les toilettes de l’accueil sont équipées de flashs d’alerte lumineux reliés à l’alarme sonore. Les chambres sont de grand confort avec télévision et sous-titrage télétexte ainsi que wifi.

Cet établissement dispose de la marque Tourisme & Handicap.

Accessibility criteria

Outside

Exterior pathways identifiable by touch
Exterior pathways visually identifiable
Exterior lighting control system in communal areas

Reception

Accessible automatic reception
Interior pathways identifiable by touch
Interior pathways visually identifiable

Amenities

Floor-level establishment
Offset or no obstacles at face height
Possibility to control the lighting
Glass surfaces identifiable via contrasted elements in relation to the immediate surroundings
Remote control with large contrasting characters
Remote control with large buttons
Telephone with large contrasting characters
Telephone with large buttons

Elevator

Elevator with audio announcements for each floor
Elevator with identifiable call buttons

Bedroom

Provision of an amenities kit
Furniture/switches/accessories in contrasting colours in the bedroom

Bathroom

Furniture/switches/accessories in contrasting colours in the bathroom

Kitchen

Glare-free lighting above the hob/inside the cupboards in the kitchen
Household appliances with tactile markings

Accessibility criteria

Outside

The dangers identified have been addressed

Information

Simplified adapted documentation (illustration through images, photos, drawings)

Safety

Adapted signage

Comment

Aucune dangerosité sur toute la chaîne de déplacement.

Cet établissement dispose de la marque Tourisme & Handicap.

Accessibility criteria

Near

Pharmacy near by (a maximum 5-minute walk)

Outside

Floor-level pathways

Reception

Information on tourist sites suitable for families (offers and built environment)
Childcare service

Information

Secure and closed establishment

Amenities

Supervised swimming
Kids club
Floor-level establishment
Outdoor games/well-equipped playground
Board games/recreation room on site
Paddling pool
Swimming pool with a shallow pool
Armband and rubber ring loan
Pushchair loan
Babysitting service
Bicycles suitable for children in the case of bike hire (baby seats, carriage)

Restroom

Toilet facilities suitable for children (toilet seat and washbasin height)
Changing table

Bedroom

Family room: 1 double bed + 1 single bed and a large bathroom
Communicating rooms
Children's bed
Quadruple rooms available
Triple rooms available

Bathroom

Baby bathtub
Toilet booster cushion
Changing table

Kitchen

High chair
Bottle warmer
Child-friendly tableware (cutlery, plates and glasses)

Accessibility criteria

Near

Hospital or clinic near by
Nurse or Doctor near by
Pharmacy near by (a maximum 5-minute walk)
Adapted transport service near by

Outside

Floor-level pathways
Pathways that change levels are offset by a sloping surface

Reception

Allocation of a double room for persons travelling alone at no additional charge
Reception desk easily identifiable and accessible
Reception/information desk equipped with a sound amplification system

Information

Information on nearby adapted transport (help with transporting luggage, door-to-door assistance, etc.)
Provision of a list of medical and paramedical professionals if needed at reception (nurse, doctor, dentist, on-duty pharmacy, physiotherapist, etc.)

Amenities

Pets accepted
Luggage service
Floor-level establishment
Swimming pool with poolside access via a gently sloping foot bath
Well-being services (hairdressers, beauty treatment, etc.)
Wheelchair loan
Cane wheelchair loan
Assistance system for access to the pool
Remote control with large contrasting characters
Remote control with large buttons
Telephone with large contrasting characters
Telephone with large buttons

Restroom

Horizontal support rail
Diagonal support rail to enable the seated person to raise themselves up easily

Staircase

Communal staircase adapted for secure movement
Private staircase adapted for secure movement

Elevator

Stairs compensated for by a lift or an elevator

Bedroom

Lighting close to the bed
Accessible beds making it possible to sit down and get up easily
Accessible wardrobe and drawers, not too low
Alarm bell connected to reception in case of emergency

Bathroom

Bathtub equipped with a non-slip mat
Bathtub equipped with a support rail
Floor-level shower with floor drain or show tray less than 3cm deep
Graspable and removable hand shower
Graspable amenities (hair-dryer, hangers, electrical sockets)
Non-slip and anti-skid mat
Shower stool and support rail
Alarm bell connected to reception in case of emergency

Dining room

Menu adapted to different diets (salt-free, low-fat, gluten-free)
Possibility to order blended foods

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